Returns & Exchanges
Domestic Returns
Orders may be returned within 7 days of delivery date for a refund or store credit. To request for a return, please email thesingularwardrobe@gmail.com. Once your return request is approved, please ship the item(s) back to us within 7 days. Returns will be subject to a $5 return shipping fee. The return shipping fee and will be deducted from your refund. Initial shipping charges are not refundable.
Store credit and gift cards are available at 110% of exchange value.
The item(s) must be returned to The Singular Wardrobe before your refund can be issued. If you are returning items from an order that was eligible for free shipping, the initial shipping fee will also be deducted from your refund.
We cannot accept returns for styles categorized as 'undergarments' due to hygiene reasons.Â
Instructions for Domestic Returns & Exchanges
Step 1. E-mail thesingularwardrobe@gmail.com and include your order number, item(s) that you will be returning, and reason for return.
Step 2. A pre-paid return shipping label will be sent to you via email. Download and print it out.
Step 4. Remove old shipping label and replace with return shipping label.
Step 5. Drop off package to the nearest Aus Post location.
We cannot accept returns for styles categorised as 'undergarments or accessorsies' due to hygiene reasons.Â
Standards for Returns & ExchangesÂ
1. Item(s) must be returned unworn, unwashed, unscented, and in the exact condition they were received.
2. No visible signs of wear including perfume, makeup stains, deodorant stains, etc.
3. Most of our pieces are very form fitting and scents can latch on easily (i.e. perfume, body odor). Please do a smell check on item(s) that you are sending back.Â
4. Items must not have been used, washed, altered or tailored in any manner.
6. You have 7 days within receiving your items to request for a return.
7. Returned item(s) must be shipped back to us within 7 days of return request approval.
Please take care when trying on garments, as we cannot accept garments with any visible signs of wear. We reserve the right to refuse returns that do not meet our return standards and policy.
If you have any further questions about returns & exchanges, feel free to email thesingularwardrobe@gmail.com
All returns go through an inspection period, which can take up to 7 business days from the date that your package is delivered back to us. Once completed you will be notified on whether your return has been accepted or declined. If your return is accepted you will receive an email stating that your refund is being processed. Please keep in mind that it can take up to 10 business days for the funds to be reflected in your bank account.
The Singular Wardrobe reserves the right to refuse any exchanges and returns that do not meet our returns & exchanges policy requirements.